When I bought my home I had bought it as a fixer upper. I had got a really good deal on it and I figured that I could find people to do the repairs at low prices and have a nice home for an affordable price. Once I moved into the home I began searching for people to help me out with the repairs. I needed an electrician, painter, plumber, landscaper, and more. I started going through the phone book and it wasn't long before I found out that the phone book was not a good idea. A lot of the numbers were out of service. The other numbers where giving me too high of rates that would simply not work for my budget.
I began to get worried and wonder if I had got myself in over my head by purchasing a fixer upper. Then one day while I was searching for repair men I found out about Service Magic. On the service magic site I was able to search for all of the repair people that I needed and get a fast and free quote. Th quotes were reasonable and the companies that I was finding were professional. I credit the quality of the companies listed due to the fact that service magic is particular about who they list. They make sure that the companies have all of the proper licensing and certifications.
I have got a lot of the work around my house done from those that I found off of service magic and I am very happy with the prices that I have received, as well as the quality of the work that each company did on my home. I have had a very pleasant experience with service magic and I will continue to use them to find more companies to help with the work that I need done. I am glad that I found out about them because I had been ready to just give up before I found service magic.
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21 Customer Reviews of “Service Magic”
Review by Nathan Salem September 16, 2012
I hired Echo cleaning about 2 years ago. The owner Nathan and his staff member Wendy are honest individuals. When asked to do certain things around our home they did it with the upmost care. They were on time most days, but if they were going to be late Nathan would call me and let me know. I am pretty picky and the cleaning was quite good, although sometimes I needed to point out a few things,
When finished the house was very clean and the trash emptied. The price was good. I took off quite a bit of time due to vacations so I lost my Saturday cleaning, but owner was willing to give me a week day, but I like my cleaning on Saturdays.
I understand it is a business and they need to make a living. I may some time in the future rehire Echo cleaning if a Saturday becomes open. In conclusion Echo cleaning is a great company, the staff are excellent, honest and well groomed and they do their best to please their customers. I would certainly recommend this fine company.
Review by h woods July 3, 2012
Had a TERRIBLE experience with service magic. One of their highly rated contractors came out to the house, gave a good price and assured us that the job would go off without a hitch. We even showed him the underlying material he would be dealing with.He (mark hyon) H siding and exteriors,Hyon siding, etc. came out with a contractor by the name of cunningham. Seemed odd because cunningham did 90% of the work.When the job was finished,we noticed there were nail holes all over the place.They installed Haedie fiber cement board.When I asked what was up with that they responded,”it was hard to find find a secure base to nail the product to”. I showed mark hyon what they would be dealing with two weeks earlier and his response, at that time was “it would not be a problem”. Well,they came back to paint over the nail holes and used the wrong sheen of paint.It looked like someone tried to cover up graffitti on a wall but just couldn’t get an exact match on the paint.There were crooked planks that did not match up.There were cracks in the boards.Looked like a complete nightmare. Throughout the two month process of getting this corrected Service Magic’s contractor relations dept did nothing but listen to my phone calls and ask for emails and information.They were very polite but did nothing.James Hardie, the manufacturer, actually looked at the job the contractors did,declared it a disaster,tore down and replaced the siding.It only cost me several hundred dollars to buy more tyvek and other small items. I asked service magic,via email if they would refund me for these. Two weeks has gone by and no reply. I went with service magic because I thought I was getting pre screened contractors who I could trust and also because they claim they have a 500.00 insurance cushion for standard customers. I learned the hard way that none of this is true.I can document everything I am writing about this experience.
Review by Don April 24, 2012
I am compelled to write this review because great customer service is hard to find. After researching a number of mold remediation companies via the internet and finding nothing but high priced rip-off artist I called Service Magic… I informed them that we found mold in our home and needed to remove it. Before I hung up with Service Magic 2 remediation companies called me. The 1st company told me they would rid us of the problem in one day and and reconstruct as well… That alarmed me because I have a good friend in another state who is in this business. He told me it would take a week at minimum.
Then Pete called from Margate Restoration. Pete said the process would definitely take more than a day. Pete was very clear, direct and concise. He walked me though all the steps and when I asked twice he answered the same way. No sales jargin No lying and no wasting my time and money… Then I asked his price and it was much less than the competition. I had him come over and to get his opinion and he said it wasn’t as bad as we thought and gave me more of a discount. We decided to hire him. He came in found the mold and quickly extracted it. He contained the area and cleaned the air. The area affected was connected to the babies room. We wanted to paint replace the rug in the room and this was a good opportunity. Pete had his painter paint the room and a few extras for $150… Incredible! His Rug guy replaced the rugs in 2 rooms with High quality rugs for 1/2 the price the store would chagre … We needed to test the level of mold in the house after the mold was removed. A popular company that I will not name wanted to charge us $480 and Pete found someone for $250. We needed to rid the beds in the rooms of mold spores and Pete found a company that charged only $25 per bed. Same results but for thousands less. Pete is a man of his word and and I strongly recommend Margate Restoration for Mold Remediation. He could easily charge more but he understands we’re in a recession…. DZ
Review by Vince Otskey March 26, 2012
I went online to search for Roofing Companies in the Orasnge County California area and came across servicemagic.com. We are selling our house and had to fix the roof as part of the saLE FOR THE BUYER.I proceeded to fill out the info sheet for my roofing problem and decided on Morris Roofing in Placentia. I dealt with Adam Morris from inspection through completion and cannot tell you what a wonderful experience it was from the start of the job until the finish! He arranged to have 2 crews on my job and they completed the work in 3 and 1/2 days. The crews were courteous and cleaned up at the end of each day. After completion and payment, Adam went far beyond the call of duty in dealing with the lender who was overly demanding in wanting completion notifications. All in all, a 5 Star experience!
Review by SUSANNE MONTANA March 8, 2012
In February of 2012 I used Servicemagic to have roofers contact me. I contracted with Kevin Imse of Tampa Bay Roofing and Sheet metal to replace my roof and Kevin made sure that every aspect of the job was done correctly and was completed in a very timely manner. Total professionalizium and very pleasent to work with. I would recommend Tampa Bay Roofing and Sheet Metal to anyone who needs their roof replaced.
Review by Tim Daily December 1, 2011
If you want the best options call 866-943-7817 and speak with a knowledgeable representative. You get the quickest answers this way in my opinion. ServiceMagic saves a lot of time when it comes to finding multiple prescreened contractors in your area to get the job done.
Review by Steve October 24, 2011
I used a Service Magic contractor and the experience was terrible. First off, he advised me he pays a fee to Service Magic which is passed along to me in addition to the Service Call! That made just the service call $30 more than if I had called hime direct. Second, when I asked whether he had Liability Insurance he said that Service Magic DID NOT require that type of insurance for the work I was having him do. I was nervous the whole time as I was now doubting whether the guy was even a “Qualified” contractor as SM advertises. I later found out since the furnace he was working on failed again six weeks later and he wouldn’t come back out!!! I wouldn’t touch Service Magic or their contractors with a ten foot pole!!!!
Review by Kathleen Caborn August 17, 2011
I recently hired Patterson Construction Group,Inc. to replace an existing patio door. I must say I was extremely pleased and satisfied with the quality of the work and the time it took to install it. They were very professional and even hauled off the old door! I also had a couple other small projects done as well and am very happy with everything they did for me. I definately would use them again! Thank you Service Magic !!
Review by Smarsh June 24, 2011
I recently used a pest control company located in Brooklyn, NY. They have been professional,thorough,and stood by their service. I highly recommend their company for the New York City area. The only problem I have is on the Service Magic website in that I can not write this review directly in the Company’s listing.The Service Magic website has reflected the high quality of this company.
Review by Wanda Howze June 8, 2011
I used the above contractor to assemble my 4 year old basketball set. When I contacted Mr. Ramsey he came out that evening to view the set and give me as estimate. He charged me $40.00 to assemble. He scheduled to come out the next day to asemeble. When he arrived he got right to work. It took him and one of his employees about 2 hours to assemble. They had to be called back out to lower the rim, because it was too high. I called him over the weekend and he returned my call and rescheduled for Tuesday to come out to lower it. He didn’t charge me any additional fees either. I found him to be very courtesy. Working with Mr. Ramsey was like meeting an old firend. I would definately use him again for other home improvement jobs.
Service Magic is a great service!
Review by Anthony Colarusso March 23, 2011
I hired Mike Gavranovic from American Heating & Cooling to install new furnace for us & not only was he on time but he beat all the other guys prices! He was very nice and explained everything to us, we will definately use this company again! Wonderful service!
Review by Anthony Colarusso March 23, 2011
We had just hired Mike Gavranovic from American Heating & Cooling to install a new furnace for us and not only was he on time but he beat all the other guys prices! He took his time & explained everything to us. We will definately use/recommend him again!
Review by Nico Kelly February 9, 2011
Service Magic referred me to A-1 MAbetex. Around March 2009 I called A-1 Mabetex Roofing regarding water leakage during rain at my place of residence. At the time of the call I was unable to reach a live voice but within 30 minutes I received a return phone call with an apology for the voice message. At the time it was raining and I was told, unfortunately nothing could be done till it stops raining. Later, the same evening I received a call from Erolind Dumani. I told him of my history with his company. The next morning he visited my home and inspected the roof, he noticed the entire roof had blisters both broken and unbroken. He told me the apparent problem and suggested I invoke my warranty rights. He told me how I should do it but suggested, perhaps a telephone call may speed the process. I made the telephone call and a package or kit is being forwarded to me to proceed in taking advantage of the warranty.
After explaining the problem to me, it was obvious through the explanation that the water leak was not the result of workmanship on behalf of A-1 Mabaetex Roofing. A-1 Mabetex Roofing repaired the area of concern and gave me instructions to replace the bat after the board dries.
I am thankful there are still companies like A-1 Mabetex Roofing where owners and employees have superior integrity and knowledge. I found the owner to be knowledgeable, cordial and tempered with conservatism. I highly recommend this company to any consumer who may need service beyond what is expected today. On a scale from 1 to 5 with five being the best, A_1 Mabetex Roofing rates a 5 plus. Thank you.
Review by alex lman February 9, 2011
“One of our better decisions was to strike up a relationship with Erolind Lino Dumani at A-1 Mabetex Roofing and their fine staff in the re-roofing project at our residence. Our past experience in having a residence re-roofed was not a good one and the recent installation of a new roof was a shining experience of things that can go right and it is certainly pleasing to be able to report that you have another totally satisfied customer.
We very much appreciate the fact all went well, the staff was super helpful and the crew on the roof were professionals who toiled through two of the hottest days of the summer – one heck of a job.
The plan went without a hitch, the communications were just great, the double checking by their team was super, and the after job clean up was first class. A customer could not ask any roofing company for anything more.
We thank you for all of your effort and encourage you to keep us in mind if you have a prospective customer who would like a reference – we would be more than happy to speak with anyone regarding A-1 Mabetex.”
Review by Frank Saletta January 18, 2011
Thru service majic we met Mr. Kelly on a job in Aptos, CA. He met at job site, clean, neat and extremely business like and professional. He viewed work needed and came back to us with a complete bid and explained the complete contract in detail. He did exactly what he said and how he specified, actually went over and above scope of contract. Many times when you get a good price you give up quality and timing of project, not so with Kelly construction. When he said I ran into whatever, he would send you pictures via text or email as well as video during all repairs under contract. How many times did you ask yourself or have someone mention to you (do you think that was really necessary) he just eliminates the question mark – what a breath of fresh air.
We will not only highly recommend Kelly Contruction, when we do our next project in the area he will be our first call.
Frank & Renee’ Saletta
Review by Snowfly September 24, 2010
Don’t waste your time with ServiceMagic. I got scammed over $900 by a contractor from ServiceMagic. They have a service guarantee of $500 which I filled a compliant to recoup but it was soon obvious that their intention was never to help me recoup my money but to prove the contractor’s innocence. Their contractor screening is a joke and their service guarantee is completely bogus. Use Angie’s List instead.
Review by Dwitdwit September 23, 2010
I recently used ServiceMagic (SM) to hire an HVAC contractor for a property I own. The contractor was awful and SM did nothing to resolve the problem (Over Charged, poor work, never fixed the problem. I had to hire a different company to come fix the problem).
About a week after the work had been done I was asked to write a review. In my review I wrote about both the contractor and ServiceMagic itself. The review was professional and well written, and included facts about both of them. There were no vulgarities, inappropriate remarks, just the facts as I experienced them.
Three or four days later I received an e-mail telling me that my review was “Inappropriate” and was being removed. I contacted them to ask why and they did not respond. So I filed a complaint with the BBB.
SM them contacted me to say they would re-post the review WITHOUT the comments about themselves. I was aghast! For a company to refuse to post a review that has negative comments about itself smacks of a violation of Freedom of Speech.
I did allow them to re-post because that contractor was awful. But have refused to call the case accepted with the BBB.
I would strongly recommend that no one use any ServiceMagic contractor until the company is willing to allow users of their service to freely and accurately review their practices.
DG
Review by Sue Welker August 6, 2010
I used service magic for the first time to find a contractor to fix my garage door spring which went out and I couldn’t open my garage door, I got called back from two contractors right away, first one had to have measurements of the door and couldn’t give me a price without seeing it, which couldn’t be till the next morning, the 2nd contractor Independent Overhead Door called right after the 1st one, Independent gave me a price, without seeing it and could be to my house in one half hour, the price was good, the time was excellent, he even took the time to show me where and how to oil the rollers to keep the ball bearings in working order, also the joints in between the door slats, now it is the quietest door on the block, thanks to Mike.
Review by deb April 2, 2010
Have used this website a few times with great results. My latest was to use Parrish Painting. Best prices and they did a terrific job. I would recommend them to anyone looking for a professional painting company.
Review by deb April 2, 2010
Forgot to rate Parrish Painting company. They are the best!! Will use them again.
Review by Matt Blacketor March 9, 2010
Service Magic does not work well for home improvement contractors. They charge per lead that has not be qualified and the charge too much. I spent over 350.00 with them and not one job. So I cancelled there service and was going to try something new. The called and bribed and begged me to give them another chance. The gave me 10 free leads. What the did not tell me is that after the 10 leads they would start charging my credit card with informing me. When I caught them on this they were unwilling to credit me only give me more free leads. Why would I want more of something that does not work. So do not trust Service Magic, Angie’s List is much better.